A monthly update on Inmagic's products, events, promos, maintenance, and more.

Breaking News

The past few months Inmagic has been focused on getting new product releases out the door and creating a better experience for our customers. In this issue of @INMAGIC, you'll learn of the new Customer Service Desk, upcoming launch of our Customer Extranet and Friday training seminars all as part of our continued effort to put the customer first and strive to provide you with a quality customer experience. The features and enhancements released with version 8.00 of DB/TextWorks and WebPublisher PRO as well as Inmagic Genie 1.20 were based on feedback from you – our customers. In 2005, we hope to continue to engage with our customers and provide quality products and services to help you with your information management challenges.

Inmagic Makes EContent 100

In December, Inmagic was honored to be named to EContent magazine's fourth annual EContent 100 list of "companies that matter most in the digital content industry." Appearing in the December issue (December 2004), "the EC100 list provides a look at the stand-out companies that demonstrate the winning strategies and solutions that define the digital content industry" according to Michelle Manafy, editor, EContent. Inmagic was recognized for developing content catalogs and responding to customer demand to better meet the needs of the enterprise. In 2005, we plan to continue to make the customer our focus by listening to our customers, incorporating feedback in product development to enhance existing products, and introducing new and useful applications to the market.

Updated Website and Upcoming Customer Extranet

In the next couple of months you will notice changes to the Inmagic website (www.inmagic.com) as we work to more clearly reflect our focus on applications and tools for creating content catalogs. The look and feel will not change dramatically, but expect the website to be better organized, making it an easier site to navigate. In addition to revisions on the public site, we will unveil a new Customer Extranet exclusive to our customers on maintenance. In our efforts to continue to enhance and improve our customer experiences, the Customer Extranet will provide our maintenance customers with access to product support and technical information, the latest upgrades, as well as value-added information on making the most of your Inmagic technology. Much of this information now available at www.inmagic.com, and typically used only by existing customers, will migrate to the Extranet, leaving a cleaner and more focused public website.

Customer Service Desk and Technical Support

In January, Inmagic created a new area focused on customer service, the Inmagic Customer Service Desk. The Customer Service Desk is responsible for handling all non-technical questions, inquiries and requests from existing customers. On a daily basis, Inmagic receives many calls from customers with simple requests, such as replacement CD’s, pricing questions or other business-related issues that have typically gone to our technical support team. These questions will now be referred to the Customer Service Desk, allowing our technical support team to focus on the technical support issues of our customers.

With the introduction of the Customer Service Desk, we welcome Bob Duncan to the Inmagic team as our new Customer Service Manager. Bob is responsible for managing the Customer Service Desk, helping our customers to get the answers they need. He brings a wealth of experience in building relationships with customers from such companies as Graphic Microfilm, Digital Equipment Corporation and Network Systems Corporation. During his time at Digital he managed a Customer Service Department that grew 500% in 3 years and was responsible for the creation of a technical call center supporting 6000 employees. He also has experience managing record management conversions both small and large, in the private and government sectors. We are excited to have Bob on our team and look forward to expanding customer service in 2005.

To reach the Customer Service Desk you can , or call 1.800.229.8398 (+1 781.938.4444) and Press 1 for Customer Service. Please use the Customer Service Desk for speedy answers to all your non-technical questions, including:

• Product upgrade questions
• Maintenance renewals and costs
• Requests for new product information
• Request for professional services
• Need for replacement CD’s and passwords
• Understanding the capabilities of the products the customer owns
• Invoice and billing questions

For technical support, please continue to send e-mail to support@inmagic.com or call 1.800.229.8398 (+1 781.938.4444) and Press 3 for Technical Support.

Friday Training Seminars Introduced

The Inmagic training seminar is back and in a new form and schedule. Web-based training seminars with Inmagic, Inc. are now held every Friday, on a schedule which rotates through four subjects: TextWorks levels 1 and 2, WebPublisher PRO, and Inmagic Genie - DB/Text for Libraries. Without leaving your office, you can benefit from the expertise of our trainer who will cover important concepts and tips to help you get the most out of your products. We provide you with training materials prior to your scheduled training session, and to facilitate Web-based training, we use Microsoft Live Meeting software. Online seminars are two hours in the morning and two hours in the afternoon. Time is left at the end of the day for additional questions. To read more or register for the fee-based training sessions, visit us at http://www.inmagic.com/services/training_courses/training_courses.html.

As before, additional customized individual or group on-site product training can be had by special arrangement. Contact Inmagic sales for your special training and consulting needs.

Product News

Inmagic Genie v1.20 Released

Inmagic Genie, our Web-based library application, was introduced to our existing customers last May. In December we released version 1.20 with increased functionality and features including:

• InfoCart - reference request self-service feature
• Sending batch overdue loan notices using e-mail
• Serials management – ability to append volume and issue information to an expected, received, or skipped Serial issue
• Vendor or Supplier information is now available through the Genie Web interface. You can now search, add, edit and delete supplier records (permission level dependent) in Genie accessed from the Web
• MARC Transformer for Inmagic® Content Server is bundled with Genie

Inmagic Genie is our core library application with the ability to handle both traditional and non-traditional library materials. As such, we have resources dedicated to improving and enhancing the features and functionality of the application, based upon customer feedback. If you would like to see the full set of features and functionality available with Inmagic Genie, register for one of our upcoming Webinars.

V8 Released for DB/TextWorks, WebPublisher PRO and PowerPack

In January Inmagic released version 8.00 (V8) of DB/TextWorks, WebPublisher PRO and PowerPack. Based on input from our customers, V8 includes a significant set of new features and functionality to help our customers better use their Inmagic technology. To learn more about the V8 release see our Website.

Maintenance Reminder

Don't miss out on the new product features we're making available. A maintenance contract with Inmagic provides you with any available product upgrades, as well as technical support throughout the year, ensuring that you are using the most up-to-date version of your Inmagic products at no additional cost beyond your maintenance contract. With the introduction of the new Customer Extranet this spring, customers on maintenance will get exclusive access to a site containing the latest recommended downloads, technical support access, and value-added information to help you get the most out of your Inmagic technology.

If your maintenance contract is due for renewal, don't let it lapse. Contact Inmagic maintenance (maintenance@inmagic.com) directly or your local Inmagic Partner to renew.

Education:

Friday Training Seminars

As mentioned above, Web-based product training seminars now take place every Friday. These fee-based seminars are on a rotating schedule with the following upcoming classes:

Day 1: CS/TextWorks Level 1 (DB/TextWorks) - February 25, March 25
Day 2: CS/TextWorks Level 2 (DB/TextWorks) - March 4
Day 3: WebPublisher PRO - March 11
Day 4: Inmagic Genie, DB/Text for Libraries - February 18, March 18

For information and registration, please contact training@inmagic.com.

Inmagic® Genie v1.20
(Expanded Webinar)

Inmagic Genie is a Web-based library automation solution designed to meet the expanding needs of the corporate information center. Genie uses a standard Internet browser to power back-office tasks while simultaneously providing a rich and robust search and retrieval environment for end users – 24/7. Based on Microsoft® SQL™ Server and .NET technologies, Genie utilizes Web services allowing the information center to interoperate within your organization’s overall IT architecture.

Attend this complimentary updated Webinar, focusing on the new features and enhancements of Inmagic Genie v1.20. See how Inmagic Genie can help solve your information management challenges.

Dates: Feb 23, Mar 3, 16, 23

MORE INFORMATION/REGISTER NOW!

Inmagic, Inc., 200 Unicorn Park Drive, 4th Floor, Woburn, MA 01801

Copyright © 2005 Inmagic, Inc. All rights reserved.