Inmagic offers a full range of services spanning the entire lifecycle of your software implementations to ensure successful deployments. From project inception through implementation and beyond, our Professional Services Group and network of certified value-added consultants work as a seamless extension of your organization to help implement your Inmagic solution quickly and cost-effectively.
Our customers, whether serviced directly through Inmagic or by one of our certified value-added consultants, benefit from our nearly 30 years of experience working with thousands of organizations around the globe.
Our Six-Step Approach
Inmagic consultants are experts at assimilating your business vision into a blueprint for SKN implementations.We work closely with your to apply a proven six-step approach to ensure your success:
Step 1: Framing the Business Need
We work with you to thoroughly understand your organization and understand the specific business problem being addressed, as well as your short and long-term goals and objectives.
Step 2: Requirements Gathering
In collaboration with you, we profile your user communities and design the desired end-user experience. We determine initial information mapping requirements - such as what content needs to be accessed by your business users and subject-matter experts - into your SKN. The result? A mutually agreed upon statement of work that presents roles and responsibilities in clear detail, ensuring a successful implementation, rapid time-to-value, and business benefit.
Step 3: Technology Readiness
In this step, we analyze your system environment and determine whether or not all hardware and software requirements are understood and available. Once the system environment is optimized, the application infrastructure is set up.
Step 4: Environment Preparation
Comprehensive data definitions are completed and imported into a production environment for your review. All necessary catalogs, modules, workflows, roles, content types, and social features are configured. The initial information views are presented to the defined internal and external user communities. In this step, we also spend time to understand your user, information access, and security requirements.
Step 5: Finalized Solution
The data implementation and information views are completed and finalized, ensuring that all aspects of the solution have been implemented and your SKN is ready to launch.
Step 6: Training and Deployment
Available remotely or on-site, our training programs are designed with your organization's needs in mind - with each user's success as our ultimate goal.
Maintenance and Support
Inmagic customers with an active maintenance agreement receive technical support and all pertinent product upgrades - ensuring that you are always using the most up-to-date versions. Inmagic supports the current version of each Inmagic product, as well as the two immediately-previous versions. We encourage customers to sign up for maintenance and keep product versions up-to-date, both for optimal functioning and to take advantage of useful new features.
Via Inmagic's Customer Extranet, DB/Text® Library Suite customers on maintenance get exclusive access to the latest software downloads, service packs, technical support information, support knowledgebase, and other help for maximizing Inmagic products. Our extensive technical support knowledgebase is accessible 24/7 and searchable by product, article number or keyword.
We also have an active community of users around the world sharing ideas, tips and best practices on our moderated customer discussion board.
If you are an Inmagic customer outside the U.S. or Canada, and are working with an Inmagic partner, please contact your local Inmagic partner.
Technical support is available to all customers with a current Inmagic maintenance agreement.
Learning how to properly use, administer and configure Inmagic software to meet your organization’s unique needs is critical to a successful deployment. Through instructor-led courses and/or remote webinars, our training programs are designed to get administrators self-sufficient – and staff realizing the information access and productivity benefits – quickly.
You may also visit our partners' websites for access to local Inmagic product training around the world.
For our customers seeking cost-effective outsourcing, Inmagic’s Software as a Service (SaaS) offering allows organizations to take full advantage of all the benefits that solution hosting has to offer, with the adaptability required to remain in step with your IT strategy as it continues to grow and evolve. Benefits include:
- No burden of up-front, high cost capital expenditure
- Greatly reduced ongoing system administration costs
- Immediate access to the latest software patches and upgrades
- Secure, safe and reliable third-party hosting environment
- Turnkey, high performance server infrastructure
- 24/7 system monitoring and management