For a cost-effective way to cut implementation time and risk, many Inmagic customers rely on Inmagic's Professional Services Group (PSG).  Here's what they say about their PSG experience:

"When CDM redesigned its intranet, we needed to make an existing reference request system look like the branding used in the new intranet. Getting all of the functionality from the old system to work in the new intranet was a challenge. There had been a lot of customization, and the person who had created that system was no longer at CDM. Although I've created a lot of things in Inmagic software, this was beyond me.

Eric Welge from Inmagic's Professional Services Group truly saved the day for us. He put a lot of effort into redesigning the system so that it worked with our current intranet templates. He persevered through unexpected technological issues and made sure that it all worked. And he didn't just create it and leave. He went over the new system with me, so that I now can maintain it on my own.

Within days of taking the new system live, we were getting favorable feedback from end users, especially about the system's ease of use. We will turn to PSG again for our future needs."

Stacie Cohen
Librarian
CDM

"I highly recommend Inmagic's Professional Services Group.  They helped us to customize Genie by adding several fields that are specific to our end users, and converted thousands of records for use in our new Genie system, including the mapping of categories from our old system into Genie.  This service saved us hundreds, if not thousands, of hours of work because it was done correctly the first time. They were invaluable."

Cheryl Fujii, MPA
Resource Specialist
California Child Welfare Resource Library
Department of Social Work
California State University, Long Beach

"As a new Inmagic customer, we turned to Inmagic's Professional Services Group to ensure our success with its software. Inmagic's help with installation, configuration and troubleshooting -- as part of its 'JumpStart' services -- got us up and running, quickly and efficiently. Eric Welge and Jean Billingham brought their expertise and good nature to the onsite process, carefully stepping us through it. Eric stayed in close communication and repeatedly offered suggestions as we worked through subsequent details, always ensuring that things were working before he signed off. We are pleased."

Andrea L. Hylton, M.L.S.
Information Services Librarian/Webmaster
James B. Duke Memorial Library
Johnson C. Smith University

PSG's services include data conversion, data cleaning, configuration, setup, installation and training. PSG uses its proven methodology and its unique Project Magic to enable rapid implementation and adoption. PSG's detailed methodology builds upon Inmagic's 20+ years of collaborating with information professionals. Project Magic is PSG's highly-acclaimed online tool for collaboration, communication and file/document sharing with the organizations that it serves.

If you're considering a project where PSG may be able to help, email Inmagic or phone 1.800.229.8398, Ext. 232.

200 Unicorn Park Drive, Fourth Floor, Woburn, MA 01801
781.938.4444 | Toll-free: 1.800.229.8398 | ©2003-2007 Inmagic, Inc.
[Products] [Services] [Support] [Partners] [News & Events] [Company]
[Home] [Privacy Statement] [DCA] [Website Terms of Use] [Sitemap]