 
Inmagic Support helps you to
- understand and make the most of your Inmagic products
- learn more about information management
- access resources that make you more effective in your job
- connect with other Inmagic users
Your support options include the following:
Technical Support
Technical Support is available with a current Inmagic Maintenance agreement. For technical questions or problems with your Inmagic products, you may either call or email your inquiry.
For telephone support, call 1.800.229.8398 and press 3 to reach Technical Support.
For email support, send detailed information to support@inmagic.com.
Customer Service
Our Customer Service team handles all non-technical questions and requests from customers, such as
- Product upgrade questions
- Maintenance renewals and pricing
- Requests for new product information
- Request for Professional Services or Training
- Replacement CDs and passwords
- Invoice and billing questions
To reach the Customer Service team, call 1.800.229.8398 and press 1 for Customer Service, or email the Customer Service team.
Customer Extranet
Through the Inmagic Customer Extranet, Inmagic customers with a current Maintenance agreement have "one-stop shopping" for Inmagic product, technical and support information.
The Customer Extranet includes:
- Support Knowledgebase: This extensive technical support knowledgebase is accessible 24/7 and searchable by product, article number or keyword.
- Frequently Asked Questions: Most commonly accessed elements of the Support Knowledgebase
- Technical Information: Technical notes, administrator's guides, and other detailed technical information and product documentation for Inmagic products
- Product Downloads: Ability to download and install the latest versions of Inmagic products
- Service Packs: Software patches and recommended updates
- Script Library: Our repository of scripts written in JavaScript or Visual Basic that can perform certain operations when the form or screen is opened or closed, or when buttons on the form or screen are clicked. You can cut and paste these free scripts into your DB/Text or Content Server code to do such things as fill in a box on a query screen or perform extra validation on the contents of a field in an edit form.
- Regional User Groups: Find a User Group in your area — all over the world.
- Inmagic Announcements and News
- Inmagic Technical Support and Customer Service contact information
Maintenance Program
Don't miss out on the new product features we're making available! A valid maintenance agreement with Inmagic provides you with technical support and all pertinent product upgrades, ensuring that you are using the most up-to-date versions of your Inmagic products at no additional cost beyond the maintenance agreement.
Via Inmagic's Customer Extranet, customers on maintenance get exclusive access to the latest software downloads, service packs, technical support information, support knowledgebase and other help in getting the most out of your Inmagic technology.
Inmagic supports only the current version of each Inmagic product, and the two immediately-previous versions. We strongly encourage customers to sign up for maintenance and keep product versions up-to-date, both for optimal functioning and to take advantage of useful new features.
More Details...
Maintenance Quote Request Form
Customer Forums
Interact with your colleagues in online Inmagic forums located at http://inmagic.infopop.cc/6/ubb.x.
200 Unicorn Park Drive, Fourth Floor, Woburn, MA 01801
781.938.4444 | Toll-free: 1.800.229.8398 | ©2003-2007 Inmagic, Inc.
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