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A valid Maintenance agreement with Inmagic provides you with technical support and all pertinent product upgrades, ensuring that you are using the most up-to-date versions of your Inmagic products at no additional cost beyond the Maintenance agreement. Via Inmagic's Customer Extranet, customers on maintenance get exclusive access to the latest software downloads, service packs, technical support information, support knowledgebase and other help in getting the most out of your Inmagic technology.
Technical Support Services
Customers with a valid Maintenance agreement obtain comprehensive technical support for their Inmagic products. The number of covered yearly support incidents varies by product:
Product: |
Number of Incidents Covered:
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| Presto |
Unlimited |
| Genie* |
Unlimited |
| Genie Express* |
9 |
| Content Server Workgroup |
9 |
| Content Server Standard |
Unlimited |
| DB/TextWorks (Single Node) |
2 |
| DB/TextWorks (5 Node) |
6 |
| DB/TextWorks (Single Node) and WebPublisher PRO |
9 |
| DB/TextWorks (5 Node) and WebPublisher PRO |
9 |
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*Genie and Genie Express maintenance covers both the application and its Content Server platform.
More Details:
Terms of the Maintenance agreement
Maintenance Agreement Schedule
First Year of Inmagic Maintenance Included with New Product
Purchases
The first year of Inmagic maintenance is included in the purchase price of the following software products:
- Inmagic® Presto
- Inmagic® Genie
- Inmagic® Genie Express
- TextWorks®
- Inmagic® Content Server
- WebPublisher PRO
Inmagic® Presto and Genie customers can select from various maintenance programs, depending on their system configuration.
Maintenance Contracts Are Sold on a Rolling 12 Month Basis
The initial maintenance start date is the 1st day of the month following the date on your order. However, as a customer, you are covered under maintenance from the order date. For example, if you purchased a new product on May 15, 2006, your maintenance start date would be June 1, 2006 and you would receive maintenance upgrades from the order date through May 31, 2007.
Synchronizing Renewal Dates for Current Customers
If you currently own multiple Inmagic products or are considering buying additional products, you may synchronize all of your Inmagic Maintenance agreements to end on a single date. For details, contact your Inmagic partner or call your Inmagic sales representative at 1.800.229.8398.
200 Unicorn Park Drive, Fourth Floor, Woburn, MA 01801
781.938.4444 | Toll-free: 1.800.229.8398 | ©2003-2007 Inmagic, Inc.
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What our customers say about Inmagic's support services: |
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"Every time I have called with a question, the technical support team has handled my request in a professional and timely manner. Each support team member has been friendly and very patient with all my questions."
- Kim Colpetzer, Pennsylvania Transportation Institute |
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